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	<title>Training Tips &#8211; HOA ALLIANCE</title>
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		<title>HOA Training Tip: Request Board Training Materials From Your Property Management Company</title>
		<link>https://www.hoaalliance.org/hoa-training-tip-request-board-training-materials-from-your-property-management-company/</link>
		
		<dc:creator><![CDATA[HOA Alliance]]></dc:creator>
		<pubDate>Fri, 21 May 2021 22:41:40 +0000</pubDate>
				<category><![CDATA[Boards & Associations]]></category>
		<category><![CDATA[HOA Learning Library]]></category>
		<category><![CDATA[Training Tips]]></category>
		<category><![CDATA[HOA Alliance]]></category>
		<guid isPermaLink="false">https://www.hoaalliance.org/?p=19935</guid>

					<description><![CDATA[Materials and instructions on how to train your HOA board members is just one of the beneficial services the management company should fulfill. Comprehensive instructions should provide an overview on member roles and responsibilities, governing documents, effective management techniques, operations, and tools for future planning.]]></description>
		
		
		
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		<title>HOA Training Tip: CAI Training For Associations</title>
		<link>https://www.hoaalliance.org/hoa-training-tip-cai-training-for-associations/</link>
		
		<dc:creator><![CDATA[HOA Alliance]]></dc:creator>
		<pubDate>Fri, 21 May 2021 10:50:37 +0000</pubDate>
				<category><![CDATA[Boards & Associations]]></category>
		<category><![CDATA[HOA Learning Library]]></category>
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		<category><![CDATA[Training Tips]]></category>
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		<guid isPermaLink="false">https://www.hoaalliance.org/?p=19923</guid>

					<description><![CDATA[The Community Associations Institute (CAI) is a national chapter-based organization dedicated to building strong communities by providing guidance, resources and advocacy for community associations. A leading source of information and advice for HOA members and boards. CAI offers a huge breadth of educational services—including online training, in-person workshops, and informational seminars—all dedicated to helping you manage your community more effectively. Use these resources to your advantage. If you’re unsure which would be the wisest investment for your board’s time, ask your property manager to provide recommendations.]]></description>
		
		
		
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		<title>HOA Training Tip: Knowing The Correct Procedures Matters</title>
		<link>https://www.hoaalliance.org/hoa-training-tip-knowing-the-correct-procedures-matters/</link>
		
		<dc:creator><![CDATA[HOA Alliance]]></dc:creator>
		<pubDate>Wed, 19 May 2021 10:48:38 +0000</pubDate>
				<category><![CDATA[Boards & Associations]]></category>
		<category><![CDATA[HOA Learning Library]]></category>
		<category><![CDATA[Training Tips]]></category>
		<guid isPermaLink="false">https://www.hoaalliance.org/?p=19872</guid>

					<description><![CDATA[Although joining a board can be an exciting, there&#8217;s are a few things to keep in mind when operating within a quasi-government organization. A homeowners association must lawfully abide by specific procedural guidelines which govern reporting, meetings, and budgets to name a few. Enacting impactful changes can take time, and can be hurt be extraneous violations of a community’s bylaws. TRAINING TIP: Take the time to get to know the rules and guidelines before the first board meeting, versus when you need to know them in a pinch later.]]></description>
		
		
		
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		<title>17 Tips Every HOA Board Member Can Use</title>
		<link>https://www.hoaalliance.org/17-tips-every-hoa-board-member-can-use/</link>
		
		<dc:creator><![CDATA[HOA Alliance]]></dc:creator>
		<pubDate>Thu, 06 May 2021 17:43:10 +0000</pubDate>
				<category><![CDATA[Boards & Associations]]></category>
		<category><![CDATA[HOA Learning Library]]></category>
		<category><![CDATA[Training Tips]]></category>
		<category><![CDATA[HOA Alliance]]></category>
		<guid isPermaLink="false">https://www.hoaalliance.org/?p=19491</guid>

					<description><![CDATA[Originally Published By Blog.Highnellhoa.com Being an HOA board member is no easy task. There are meetings to attend, decisions to make, and duties to fulfill. With the extra demand on your time and resources that comes with being a member of the board, you and your fellow board members can probably take all the help you can get. Whether your homeowners association is big or small, the members of your board can most definitely use the quick tips below. Print them out and stick them in your wallet, include them in the board packet at your next meeting, or email them out in your next board correspondence. You won’t regret it. Helpful Tips for HOA Board Members 1.  Understand the CC&#038;RS – these dictate the restrictions of what can and cannot be done in the Association. 2.  Actually read the Bylaws – they describe how the board works and outlines the responsibilities of each HOA board member’s position. 3.  If you hold a director position, know the responsibilities of your position. 4.  Open your board packet at least 24 hours prior to a board meeting to actually look at what the meeting’s agenda will be. 5.  Ask any clarifying questions about the agenda items prior to the meeting – this will surely “wow” your HOA manager. 6.  Show up to the HOA board meetings. 7.  Understand the board meeting procedures. 8.  Hint: board meeting procedures are outlined for California homeowners associations in the Davis-Stirling Act. 9.  Never heard of the Davis-Stirling Act? Click here immediately ! 10.  Transfer functions when you can – for example, if you’re the secretary, find someone to take the meeting minutes so you don’t have to. 11.  Know that you can transfer functions, but as an HOA board member you still have the responsibility. 12. Find trusted experts to look to for advice and services – such as accountants, attorneys, contractors, and vendors. 13. Know the difference between your operating and reserve budgets. 14. Clearly understand how to read your homeowners association’s financial statement. 15. Talk to homeowners living in the Association to find out positive and negative issues around the neighborhood. 16. Educate yourself and attend board trainings and social gatherings – it will be worth it and maybe even fun. 17. Consider hiring and HOA manager to work together with your board. The most important duties of an HOA board member are to protect, enhance and maintain the Association. Stepping up to be a board member can be a rewarding, yet challenging experience. These tips are just the tip of the iceburg when it comes to successfully running a homeowners association, but they are only useful when they are put into practice.]]></description>
		
		
		
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		<item>
		<title>Think Like An Owner: Tips For Property Management Growth</title>
		<link>https://www.hoaalliance.org/think-like-an-owner-tips-for-property-management-growth/</link>
					<comments>https://www.hoaalliance.org/think-like-an-owner-tips-for-property-management-growth/#respond</comments>
		
		<dc:creator><![CDATA[HOA Alliance]]></dc:creator>
		<pubDate>Fri, 06 Nov 2020 19:01:50 +0000</pubDate>
				<category><![CDATA[Boards & Associations]]></category>
		<category><![CDATA[HOA Learning Library]]></category>
		<category><![CDATA[Property Management]]></category>
		<category><![CDATA[Training Tips]]></category>
		<category><![CDATA[Homeowners]]></category>
		<category><![CDATA[Premium]]></category>
		<guid isPermaLink="false">https://www.hoaalliance.org/?p=8428</guid>

					<description><![CDATA[For a property management company, the focus on the bottom line drives attention toward efficiency and growth. From a fresh perspective, one of the best tips to accomplish these goals is to think like an owner.   The first article in this series focused on helping landlords and investors think like a tenant. Continuing on that theme, this article is dedicated to property management companies wanting to dive into the needs of the property owner in order to help grow their business. Before a deep dive into what property owners are looking for, take a moment to reflect on your business objectives and vision so that as you think about owners you can reimagine how your perspective aligns with their thoughts and needs. TYPES OF RENTAL PROPERTY OWNERS For a new property management company, working with owners may be a new experience. Seasoned property management companies though have likely dealt with one or all of these types of rental owners:&#160; The Investor The DIY Landlord The Accidental Landlord The Fed-Up Owner Some of these property owners may have fallen into property ownership through inheritance (The Accidental Landlord) or found they needed to relocate and decided not to sell their home (The DIY landlord). Other owners have a portfolio of investments as their sole source of income (The Investor). Others have decided that being a private landlord has become a source of stress and angst (The Fed-Up Owner).&#160; Whether an owner by choice or by circumstance, each type desires a return on their investment in the form of rental income as well as equity if and when they decide to sell. The resource below goes into detail on those four owner types.&#160; Although coming to property ownership from differing starting points, their commonality is the need for asset management. That’s where a good property management company comes into play to support those goals and relieve their concerns. Before diving into asset management issues, let’s take a look at some core needs first.&#160; UNDERSTAND A PROPERTY OWNERS NEEDS Thinking like an owner starts with understanding human needs common to all. In our first series article, Think Like a Tenant, we discussed Maslow’s Hierarchy of Needs to understand the needs of a renter. Similarly, it’s important to have a grasp of those basic needs of owners. The relationship between an owner and the management company might not intersect on the lower levels of basic physiological and safety needs, but certainly impact the need for belonging, esteem, and self-actualization. Everyone desires respect in a manner that is personalized and communicated in a way that makes us feel seen and heard.&#160;Meeting those core basic needs can immediately set you apart from all the other property management companies. Too often a property owner ends up feeling like a cog in the wheel, a nuisance, or just another supplier of the goods that the property management company needs instead of as an asset to the company.&#160; After those basic needs are met, bottom-line, property owners want to be informed and know that their questions (both spoken and unspoken) are answered. The types of questions an owner may have run the gambit from marking to management. It’s important to be prepared to answer those questions even if unexpressed. The resource below goes into detail on the questions owners might ask when searching for a property management company.&#160; THE BUSINESS NEEDS OF A RENTAL PROPERTY OWNER Getting into the mind of a rental owner, in addition to a healthy business relationship where they feel heard and understood, they need to know their business needs will be met. Let’s look at some of the things owners are thinking: Will my investment be well maintained?They want to know that their asset is in good hands and will be protected from neglect, bad tenants, and shoddy workmanship. This speaks to tenant screening practices, how you manage maintenance requests, routine maintenance tasks, and property inspections — your track record on the day-to-day activities that keep assets in the best condition. Does this property management company understand tenant relations?Just like you, owners are concerned with occupancy and tenant turnover. They want to know from you that you understand that an empty house is not profitable for either of you. Educate them on your tenant marketing strategies and tenant retention programs. Lean in and let them know the value you place on securing and keeping great tenants. Am I partnering with a reputable property management company?Be upfront with all the data pointing to that answer such as your online reputation, licensing information, years in business, outline management and maintenance team strengths, etc. If you are new to property management, you will need to up your interpersonal skills to build rapport and trust as you build your business. Established or new business, building trust is on-going so be sure never to over-commit as it leaves you open to under-delivering on a promise. Will I be left in the dark or kept in the loop?Owners crave information regarding their portfolio and you can provide that easily with a few simple tools. Brag about your property management software in how easy it is to access their data through an owner portal from any mobile device. Let them know you provide access 24/7 from their portal to those very important reports and ledgers. Many PM software programs also allow you to email or text important information from the program directly to their email or phone as well as share important documents to their owner portal file library. Does this rental management company really understand the industry?They want to know that you are an expert and will keep up with current trends, systems, and best practices. Don’t be shy in telling owners where you get your information and what you are reading to stay informed. A newsletter is a perfect opportunity to spread your knowledge and insight while helping owners stay current as well. In addition to being seen as an expert, it also helps keep the doors of communication]]></description>
		
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